Privacy Policy

Last Updated: 12/1/23

AQP, Inc. (doing business as Portola) (“Portola,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, website (including https://portola.ai), and related services (collectively, our “Services”).  This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose personal information from users of our Services (“you” or “your”), including children under the age of 13 (“Child” or “Children”) and their parents or legal guardians (“Parent” or “Parents”).  By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy.  Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.


Personal Information We Collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

A. Personal Information You Provide to Us

Characters.  When you create a character, we will receive your name, age, and preferred pronoun.  When you create additional characters, we may receive that character’s name, age, preferred pronoun, and relationship to you.

Communications.  If you or your Parent contact us directly, we may receive personal information about you or your Parent.  For example, when you contact us for customer support purposes, we may receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Payment Information.  If you make a purchase through our Services, we may receive payment-related information, such as name, mailing address, and telephone number. 

B. Personal Information We Collect When You Use Our Services

Location Information.  When you use our Services, we infer your general location information, for example, by using your internet protocol (IP) address.

Device Information.  We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.

Usage Information.  To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services like the pages or other content you view and the dates and times of your visits.

Information from Cookies and Similar Technologies.  We and our third-party partners collect personal information using cookies, pixel tags, or similar technologies.  Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services.  Cookies are small text files containing a string of alphanumeric characters.  We may use both session cookies and persistent cookies.  A session cookie disappears after you close your browser.  A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings.  Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.


How We Use the Personal Information We Collect

We use the personal information we collect:

●      To provide, maintain, improve, and enhance our Services;

●      To understand and analyze how you use our Services and develop new products, services, features, and functionality;

●      To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

●      To send you push notifications;

●      To facilitate transactions and payments;

●      To generate deidentified or aggregated data containing only de-identified, non-personal information that we may use for any lawful purpose;

●      To train, develop, and improve our artificial intelligence and machine learning;

●      To find and prevent fraud, and respond to trust and safety issues that may arise; and

●      For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

 

How We Disclose the Personal Information We Collect

Portola does not allow your Child to share personal information with third parties or make it publicly available.

Partners and Affiliates.  We may disclose any information we receive to our partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.

Vendors and Service Providers.  We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.

Analytics Partners.  We use analytics services such as Amplitude to collect and process certain analytics data.  These services may also collect information about your use of other websites, apps, and online resources.  You can learn more about Amplitude’s practices by visiting  https://amplitude.com/privacy  

As Required by Law and Similar Disclosures.  We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.  For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Services.

Merger, Sale, or Other Asset Transfers.  We may use, transfer, disclose, or otherwise process your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.  The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.  

Children’s Privacy

A Parent may review or have deleted their Child’s personal information by emailing us at privacy@portola.ai.

Security

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain.  However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

International Visitors

Our Services is hosted in the United States (“U.S.”) and intended for visitors located within the U.S.  If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing.  Also, we may transfer your personal information from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services.  By providing any information, including personal information, on or through our Services, you consent to such transfer, storage, and processing.

Changes to This Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted.  If we materially change the ways in which we use or disclose personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@portola.ai or write to us at:

AQP, Inc. (d/b/a Portola)

9450 SW Gemini Dr PMB 72216

Beaverton, Oregon 97008

Privacy Policy

Last Updated: 12/1/23

AQP, Inc. (doing business as Portola) (“Portola,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, website (including https://portola.ai), and related services (collectively, our “Services”).  This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose personal information from users of our Services (“you” or “your”), including children under the age of 13 (“Child” or “Children”) and their parents or legal guardians (“Parent” or “Parents”).  By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy.  Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.


Personal Information We Collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

A. Personal Information You Provide to Us

Characters.  When you create a character, we will receive your name, age, and preferred pronoun.  When you create additional characters, we may receive that character’s name, age, preferred pronoun, and relationship to you.

Communications.  If you or your Parent contact us directly, we may receive personal information about you or your Parent.  For example, when you contact us for customer support purposes, we may receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Payment Information.  If you make a purchase through our Services, we may receive payment-related information, such as name, mailing address, and telephone number. 

B. Personal Information We Collect When You Use Our Services

Location Information.  When you use our Services, we infer your general location information, for example, by using your internet protocol (IP) address.

Device Information.  We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.

Usage Information.  To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services like the pages or other content you view and the dates and times of your visits.

Information from Cookies and Similar Technologies.  We and our third-party partners collect personal information using cookies, pixel tags, or similar technologies.  Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services.  Cookies are small text files containing a string of alphanumeric characters.  We may use both session cookies and persistent cookies.  A session cookie disappears after you close your browser.  A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings.  Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.


How We Use the Personal Information We Collect

We use the personal information we collect:

●      To provide, maintain, improve, and enhance our Services;

●      To understand and analyze how you use our Services and develop new products, services, features, and functionality;

●      To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

●      To send you push notifications;

●      To facilitate transactions and payments;

●      To generate deidentified or aggregated data containing only de-identified, non-personal information that we may use for any lawful purpose;

●      To train, develop, and improve our artificial intelligence and machine learning;

●      To find and prevent fraud, and respond to trust and safety issues that may arise; and

●      For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

 

How We Disclose the Personal Information We Collect

Portola does not allow your Child to share personal information with third parties or make it publicly available.

Partners and Affiliates.  We may disclose any information we receive to our partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.

Vendors and Service Providers.  We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.

Analytics Partners.  We use analytics services such as Amplitude to collect and process certain analytics data.  These services may also collect information about your use of other websites, apps, and online resources.  You can learn more about Amplitude’s practices by visiting  https://amplitude.com/privacy  

As Required by Law and Similar Disclosures.  We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.  For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Services.

Merger, Sale, or Other Asset Transfers.  We may use, transfer, disclose, or otherwise process your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.  The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.  

Children’s Privacy

A Parent may review or have deleted their Child’s personal information by emailing us at privacy@portola.ai.

Security

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain.  However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

International Visitors

Our Services is hosted in the United States (“U.S.”) and intended for visitors located within the U.S.  If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing.  Also, we may transfer your personal information from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services.  By providing any information, including personal information, on or through our Services, you consent to such transfer, storage, and processing.

Changes to This Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted.  If we materially change the ways in which we use or disclose personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@portola.ai or write to us at:

AQP, Inc. (d/b/a Portola)

9450 SW Gemini Dr PMB 72216

Beaverton, Oregon 97008

Privacy Policy

Last Updated: 12/1/23

AQP, Inc. (doing business as Portola) (“Portola,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, website (including https://portola.ai), and related services (collectively, our “Services”).  This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose personal information from users of our Services (“you” or “your”), including children under the age of 13 (“Child” or “Children”) and their parents or legal guardians (“Parent” or “Parents”).  By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy.  Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.


Personal Information We Collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

A. Personal Information You Provide to Us

Characters.  When you create a character, we will receive your name, age, and preferred pronoun.  When you create additional characters, we may receive that character’s name, age, preferred pronoun, and relationship to you.

Communications.  If you or your Parent contact us directly, we may receive personal information about you or your Parent.  For example, when you contact us for customer support purposes, we may receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Payment Information.  If you make a purchase through our Services, we may receive payment-related information, such as name, mailing address, and telephone number. 

B. Personal Information We Collect When You Use Our Services

Location Information.  When you use our Services, we infer your general location information, for example, by using your internet protocol (IP) address.

Device Information.  We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.

Usage Information.  To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services like the pages or other content you view and the dates and times of your visits.

Information from Cookies and Similar Technologies.  We and our third-party partners collect personal information using cookies, pixel tags, or similar technologies.  Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services.  Cookies are small text files containing a string of alphanumeric characters.  We may use both session cookies and persistent cookies.  A session cookie disappears after you close your browser.  A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings.  Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.


How We Use the Personal Information We Collect

We use the personal information we collect:

●      To provide, maintain, improve, and enhance our Services;

●      To understand and analyze how you use our Services and develop new products, services, features, and functionality;

●      To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

●      To send you push notifications;

●      To facilitate transactions and payments;

●      To generate deidentified or aggregated data containing only de-identified, non-personal information that we may use for any lawful purpose;

●      To train, develop, and improve our artificial intelligence and machine learning;

●      To find and prevent fraud, and respond to trust and safety issues that may arise; and

●      For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

 

How We Disclose the Personal Information We Collect

Portola does not allow your Child to share personal information with third parties or make it publicly available.

Partners and Affiliates.  We may disclose any information we receive to our partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.

Vendors and Service Providers.  We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.

Analytics Partners.  We use analytics services such as Amplitude to collect and process certain analytics data.  These services may also collect information about your use of other websites, apps, and online resources.  You can learn more about Amplitude’s practices by visiting  https://amplitude.com/privacy  

As Required by Law and Similar Disclosures.  We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.  For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Services.

Merger, Sale, or Other Asset Transfers.  We may use, transfer, disclose, or otherwise process your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.  The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.  

Children’s Privacy

A Parent may review or have deleted their Child’s personal information by emailing us at privacy@portola.ai.

Security

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain.  However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

International Visitors

Our Services is hosted in the United States (“U.S.”) and intended for visitors located within the U.S.  If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing.  Also, we may transfer your personal information from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services.  By providing any information, including personal information, on or through our Services, you consent to such transfer, storage, and processing.

Changes to This Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted.  If we materially change the ways in which we use or disclose personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@portola.ai or write to us at:

AQP, Inc. (d/b/a Portola)

9450 SW Gemini Dr PMB 72216

Beaverton, Oregon 97008